If you are planning to travel on the London
rail system from Heathrow
Airport at some future
time, I have some advice for you.
To give you an overview, I had purchased tickets in advance
online, in order to secure seats on trains of my preferred times and to save a
bit of money. However, the only option
available to non-U.K. residents for claiming tickets is to pick them up at a
self-service machine within certain train stations. Heathrow is not one of these locations, but
when I phoned National Rail customer service, I was told that my confirmation
information would be enough to secure my ticket for my trip from the airport.
Now, after actively using the transit system, I have learned
that the London Underground and the National Rail system are two separate
entities that cannot provide tickets issued by the other. I also learned that National Rail customer
service agents are quite indifferent to the problems or complaints of their
customers and are unwilling to issue refunds for selling tickets under false
pretenses.
As a result, I have come to the conclusion that one should
either avoid buying Underground tickets through National Rail online, claim
your tickets from customer service (which should be an option on the website),
or just bite the bullet and pay for your tickets as you go.
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